Vitale Collision Repair specializes in helping customers with repairs to their vehicles after a collision has occurred. We provide high quality service and focus on “fixing your car right the first time.” Our customers are satisfied and our business continues to prosper. When a company is consistently providing high quality service, it can be beneficial to consider adding new services to help our customers with other needs they have. If we can provide multiple types of services, that allows us to widen our customer base and further expand our business success.
In making decisions to expand our services, we rely on the advice of experts to guide us. Sometimes we’re lucky enough to have a strong staff that identifies an opportunity and presents it to management as a way to increase profits. Other times, management decides to expand the scope of services and relies on the staff to implement the changes effectively.
For example, when Vitale Collision Repair expanded its services to include expectations collaboration with health care systems to appropriately serve patient needs, it was important to have legal counsel that could help guide the legal considerations. We went outside our comfort zone when we expected partners to respond appropriately to our care suggestions. We acted with our best intentions to ensure a patient gets the right care, but that doesn’t guarantee it happens.
Vitale Collision Repair does not provide the healthcare services to our customers; we simply coordinate with other service partners to provide the full scope of needs. Customer satisfaction is paramount. If we discover or anticipate concerns for the safety or health of our customers, we do everything in our power to draw attention to the issue. Some of those issues may not be well received, and we document all of our actions to protect our employees and our business. If there is backlash from another business partner, Vitale Collision Repair has our lawyer on speed dial for immediate support.
When health care is involved, there are numerous legal requirements that must be addressed. When businesses are too busy to attend to the details of the legal issues or we attempt to implement changes without understanding the full scope of legal implications, it can result in significant liability, fines or penalties. We trust our legal counsel to help us navigate the deliberations, and we share that insight with the staff so that everyone can have an effective role in carrying out expectations.
Healthcare legal regulations and the requirements for compliance are growing increasingly complex, so Vitale Collision Repair recognizes that we can’t go it alone. We need to develop strong relationships with our attorney and our insurance brokers to know that we are protected from mistakes. When we enter into a new contract or agreement with another business partner, we involve our attorney at the outset. They help us analyze the terms and identify potential risks. We rely on our attorney for sound advice about the business terms, the regulatory requirements and how to best negotiate the agreement to avoid setting our business up for future problems.
We rely on our legal team to help us understand the big picture; sometimes we might get ourselves into trouble if we rely on it too much! We have gotten in the habit of asking questions and taking the advice of our legal team. For example, when we put out a request for proposal to insurance networks, we needed to figure out how to make sure we get assurance that our payers would work with us if we identified a need for services or our initial action was met with resistance. With the complex business arrangements, sometimes the answers we got didn’t mean what we thought they meant.
Every day is another lesson, and we strive to learn from our experience so that we don’t get stuck repeating mistakes. We take precautions and do our due diligence to ensure that mistakes are minimized. The risk is too great for Vitale Collision Repair to ignore the legal implications and proceed with the expectation that everything will take care of itself. We comply with state and federal regulations and make it a priority to have strong legal representation as a trusted partner. If you’re looking for guidance on legal matters, consider reaching out to a qualified healthcare business attorney to assist you.