Insurance FAQ’s


Do I have the right to select the shop I want to repair my vehicle?

It’s your car and your choice who repairs the vehicle, regardless of your insurance. With 40 years of experience we have  worked with all insurance companies and can help you start your claim. For more on Your Auto Repair Rights please visit Auto Repair Rights & Tips

How long will my repair take?

It really depends on the severity of the damage. Some repairs can be done within 1-2 days. But more severe damage requires a week or more depending on the severity. Once we can visually inspect your vehicle during a free estimate we can give you a better idea on how soon we can get you back into your vehicle.

I was in a major collision, will my insurance company “Total” my vehicle?

Typically an insurance company determines a “total loss” when the cost of repairs exceeds a certain percentage of your vehicles actual cash value. This varies from case to case and is ultimately determined by your insurance company.

Do I have to pay a deductible?

Your deductible amount will be determined by your insurance policy. Depending on your coverage and if you were not at fault in the accident sometimes this will be waived by your insurance company. Your agent will be able to provide more information on this.

I need a rental vehicle but I do not have rental insurance coverage?

We work with Enterprise Rent-A-Car and can help arrange a rental for you and have them pick you up when you drop off your vehicle.

Do you order parts before the vehicle is dropped off?

Many times if the vehicle is still safe to operate we can order parts before you bring the vehicle in. We understand being without a vehicle is one of the most inconvenient things with getting it repaired. We take every step we can to result in a fast turn around time.

Can I get additional work done on my vehicle while its in the shop for an insurance claim?

Absolutely. Take advantage of the time without your vehicle to get any additional work performed on it that was not accident related. All additional work will be handled separate from your insurance claim and billed directly to you.