General FAQ’s


How accurate are your online estimates?

While we strive to provide the most accurate estimate we can, we are limited to what we can see in the photos. Please try and get multiple angles of any damaged areas. And it’s helpful to take a wide angle shot of the area as well as close ups only sometimes don’t give us enough to determine size of the damaged area.

Do I need an appointment for an Estimate?

Appointments are not needed. But if you do have a general idea on a day/time you may be stopping by please take the time to schedule an appointment with are form Schedule Appointment. Adding as much information as you can will speed up your visit when you get here.

What forms of payment do you accept?

We accept cash and all major credit/debit cards. Sorry we do not accept personal checks.

What if I get a lower estimate at another shop?

Most rates and parts are standard priced and most shops use the same software to come up with these prices. Show us the lower estimate and we will gladly explain the difference between the 2.

How long will the estimate take?

Most estimates are completed within 10-20 minutes. While appointments are not needed you can help expedite the process by providing us more information online here- Schedule Appointment

Can I drop my car off after hours?

Yes we do have a key drop located at the front door. Should you need to drop the vehicle off after hours be sure to lock the car up and drop the key through the metal slot located just to the right of the front door of the building.

I need a rental vehicle but I do not have rental insurance coverage?

We work with Enterprise Rent-A-Car and can help arrange a rental for you and have them pick you up when you drop off your vehicle.

Do you order parts before the vehicle is dropped off?

Many times if the vehicle is still safe to operate we can order parts before you bring the vehicle in. We understand being without a vehicle is one of the most inconvenient things with getting it repaired. We take every step we can to result in a fast turn around time.

Can I get additional work done on my vehicle while its in the shop for an insurance claim?

Absolutely. Take advantage of the time without your vehicle to get any additional work performed on it that was not accident related. All additional work will be handled separate from your insurance claim and billed directly to you.